Privacy Policy

This Privacy Policy explains how Garden Muse collects, uses, shares, and retains personal data when users visit the website or engage us for florist workshop services, including wedding bouquets and event decoration.

Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Your Rights

Subject to applicable law, users may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing activities. Users may also object to processing where the law gives them that right. Some requests may be limited where we must retain information for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.

How to Make a Request

To make a privacy request, users should provide enough information for us to identify the relevant record and assess the request. We may ask for additional details to verify identity or clarify the scope of the request. If a request cannot be fully satisfied, we will explain the reason to the extent required by law.

Requests may require verification before we act on them.

Data Retention

We keep personal data only for as long as needed for the purposes described in this policy, including consultation handling, booking administration, payment records, service coordination, and compliance with legal or accounting requirements. When data is no longer required, we delete it, anonymize it, or otherwise restrict it in a manner consistent with our retention practices and applicable law.

Retention is based on business needs, legal obligations, and the time needed to resolve service matters.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our data practices, website features, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. Users should review the policy periodically to stay informed about current practices.

This policy may be revised when our practices, services, or legal obligations change.

Purpose of use

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm bookings, manage deposits and project details, coordinate delivery and on-site setup, process payments, maintain business records, improve website performance, and meet legal or accounting obligations. We may also use technical data to secure the website, diagnose issues, and understand general usage patterns.

Note

Processing is limited to the operational and administrative purposes described here.

Third-party sharing

Service Providers and Partners

We may share personal data with trusted service providers that support website hosting, communications, payment processing, record keeping, delivery coordination, and related operational tasks. These parties are expected to use the data only for the services they provide to us and to protect it under appropriate confidentiality and security obligations.

Note

Service providers receive only the information needed to perform their assigned functions.

Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, lawful requests, court orders, or other binding legal obligations. We may also share information where disclosure is needed to protect our rights, prevent fraud, address security issues, or support the enforcement of our terms and policies.

Note

Legal disclosure is limited to what is necessary and proportionate.

Contact Information

Email contact

[email protected]

Telephone contact

+91 81237 28281

Postal address

6/74, Mir Bakshi Ali Street, Royapettah, Chennai, IN, 600014

Privacy contact

01 · Collection

Data We Collect

We may collect identification details, contact information, event and order preferences, consultation notes, payment-related records, delivery and setup instructions, and technical data such as device, browser, and usage information. For wedding and event projects, we may also process details needed to prepare quotes, confirm dates, coordinate arrangements, and complete delivery or on-site setup.

The categories of data collected depend on the service requested and the way the website is used.

02 · Sources

How We Collect Data

We receive personal data when users submit inquiries, request consultations, ask for quotes, confirm bookings, or communicate with us by other means. We also collect information from transactions, appointment coordination, delivery and setup arrangements, and basic technical logs generated when the website is accessed.

Information is gathered from direct submissions, service communications, and website activity.

03 · Cookies

Types of Cookies

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics or performance cookies to understand how the website is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is needed for the operation and improvement of the website.

Cookie use is limited to standard website functions and basic measurement needs.

04 · Controls

Cookie Controls

Users can usually control cookies through browser preferences and related device settings. Some cookies are necessary for the website to function properly, and disabling them may affect site performance or limit certain features. Where applicable, users may also clear stored cookies from their browser.

Browser settings may be used to limit or remove cookies, subject to the features of the browser.